vivacashgames.com
Games of Skill

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Frequently Asked Questions (FAQs)

What is VivaCashGames.com?

VivaCashGames.com is an online cash games site that offers the thrill of competing for real prize money.

Play games of skill like Chess, Solitaire, Rummy, Spades, Car racing, etc.

These can be played for free or for cash prizes.

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Are all the games on VivaCashGames.com played for cash?

No, both free games and Cash Games are available.

Cash Games are started with a nominal entry fee and the winners gets to keep the total entry fee collected from the game, minus a nominal management fee that is retained by the website.

Free Games require no entry fee. These are played with free points. In certain tournaments, Winners of free games will also get cash prizes

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How do I join and play and what will it cost me?

It costs you nothing to join and play the free Games on VivaCashGames.com. All you need is a valid email ID. To start playing, register with us by providing some basic information about yourself and you are ready to go. Pick a game that you'd like to play and simply start. To see how you can qualify for prizes, please refer to the Terms and Conditions.

If you want to play Cash Games, simply pay the nominal Entrance fee, which is mentioned on every individual game’s page. The Winners will be awarded all the collective entrance fees for the particular tournament, minus the management few that will be retained by VivaCashGames.com

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What kind of Games can I enjoy on VivaCashGames.com?

VivaCashGames.com is organized into 2 convenient sections.

Play Skill Games:
Play skill oriented games with your friends and others and engage in the thrill of playing with real money in popular games like Chess, Solitaire, Rummy, Word Games, Cricket, Puzzle Games and much more. Enjoy the thrill only real money can bring! The entry fees are deliberately kept small, so that the focus is on enjoying the game and not on the money.

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What are Viva Game Points?

Viva Game Points are the free points that are credited to your account when you login. You can use this to play free games.

When you first register, you are credited with 1000 Viva Game Points.

Every 24 hours that you play a game, you will be credited with 500 more Viva Game Points.

Furthermore, on inviting of friends, you will be credited with even more Viva Game Points.

In certain tournaments, Winners of free games will also get cash prizes.

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How much does it cost to play?

VivaCashGames.com has various tournaments (between two or more players) running. The entry fee varies from game to game, and starts as low as Rs.10.

However, a user can always choose to play with himself or others for free.

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How much can one win?

Your winnings are limited only by your skills. The amount of winnings depends upon the kind of game played, the entry fee, the number of users and other related factors, which are selected by the user himself.

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VivaCashGames.com is available in which countries?

Currently, we are only available in India. However, in the next few weeks we will be allowing people to play from whichever part of the world they may be situated in depending on the legality of that area.

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What is the meaning of skill-based games?

Skill-based games are games based on the player's skill, where the winner is decided on the skill displayed. This is in sharp contrast to lotteries or games typically found in casinos, where every player ultimately faces the same random odds.

Games such as Chess, Rummy, Solitaire, Video Contests, Singing Contests, are all games of skill as the outcome of the event is decided by the adroitness and talent of the contestant.

A game of skill is one in where success principally depends upon the knowledge, training, adroitness, attention and experience of the player.

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Is playing games on VivaCashGames.com legal?

We only offer cash tournaments in games of skill.

Participating in games of skill competitions for cash prizes is LEGAL in all states of India except Assam and Orissa.

VivaCashGames.com is NOT a gambling site.

Under Indian Laws gambling is different from Skill Games. Gambling or gaming has been defined by the Supreme Court in 1996 as betting and wagering on games of chance only. The Supreme Court in this judgment specifically excludes games of skill, irrespective of whether they are played for money or not, from the definition of gambling. The exact quote from the 1996 judgment is as follows:

"The expression ‘gaming’ in the two Acts has to be interpreted in the light of the law laid-down by this Court in the two 1957 cases, wherein it has been authoritatively held that a competition which substantially depends on skill is not gambling. Gaming is the act or practice of gambling on a game of chance. It is staking on chance where chance is the controlling factor. ‘Gaming’ in the two Acts would, therefore, mean wagering or betting on games of chance. It would not include games of skill like horse racing”

Further the Public Gambling Act, which is the central law on gambling and most subsequent state laws on the subject substantially state that “nothing in this Act shall apply to games of mere skill wherever played”.

Supreme Court of India in 1996 defined a game of mere skill as follows:

(1) The competitions where success depends on substantial degree of skill are not "gambling".

(2) Despite there being an element of chance if a game is preponderantly a game of skill it would nevertheless be a game of "mere skill".

All the games that we have on our site for Cash Games, are games of skill in which players win based on their talent, skills and adroitness.

We have taken utmost care to ensure that we do not step onto the wrong side of the law and all our games are in compliance with the laws currently enforced in India.

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Does the best player always win?

We try and encourage people to play against others of similar skill, to ensure that the best player in the category usually wins.

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How do I get started?

Simply register yourself with your email ID and basic details to get start playing.

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What is the community aspect of VivaCashGames.com?

Thanks to our unique social networking based structure, we offer you the opportunity to invite specific friends and other players to the game of your choice, unlike other services that only allow you to play with random strangers. We all know that playing with our own friends is a lot more fun!

It also allows you to set up Private Leagues within your group of friends to compare scores and see who performs best!

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What security measures are used to ensure fair play?

VivaCashGames.com takes online security very seriously and has a dedicated team to monitor onsite activity and prevent collusion or other unfair play practices on a 24 hour basis.

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Can I play games offered on VivaCashGames.com on social networking services like Facebook, Orkut and others?

Soon you will be able to play games offered on VivaCashGames.com on social networking services like Facebook, Orkut and others.

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Is VivaCashGames.com available on mobile?

We are currently working on VivaCashGames.com on Mobile and will be available soon.

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How safe is my credit card payment?

VivaCashGames.com has partnered with Directpay (a subsidiary of BCCL’s Timesofmoney) to accept online payments through all major credit cards, debit cards, internet banking, cash cards & mobile payments. Directpay is one of the leaders in online payment gateway and processes payments for sites such as Google, Indiatimes.com etc.

Your credit card / debit card information is entered on a Secure Server using SSL Technology and 128 Bit Encryption which is one of the highest level of security provided by websites. The information is transmitted in an encrypted fashion to the payment gateway and your card is charged online. Finally, to provide the highest level of security, we do not store your credit card information on our online server at any time.

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How to deposit?

To make a deposit follow these steps:

1. Go to “My VivaCashGames.com”

2. Click on “My Account” and then on “Deposit Cash”

You can choose from a variety of payment options – All major international credit cards and Indian debit cards are accept. In India, you can also pay using internet enable banking account, through bank transfer (EFT/NEFT), cheque, demand draft and cash at Union Bank of India branches.

On your first deposit you will also get 200% deposit bonus up to Rs. 1000/- Click here to make your deposit now!

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How to withdraw?

To make a withdrawal follow these steps:

1. Go to “My VivaCashGames.com”

2. Click on “My Account” – “Withdraw Cash”

In India, you can withdraw cash from your account to your Indian Bank account. For other countries we currently have the option of “Paypal”.

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How to avail of various bonuses offered by VivaCashGames.com?

On your first deposit you will get 200% bonus up to Rs. 1000/-

To withdraw your deposit bonus you will have to play cash games 10xBonus worth in entry fee.

For example if you avail the bonus of Rs. 1000/-. The total play requirement is 10xRs.1000 = Rs.10,000/- entry fee for cash games.

To learn more about the bonus policy click here.

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What are the basic technical tips to follow while playing cash games on VivaCashGames.com?

Here are some basic technical tips to get you started:

1. Do not use the browser navigation buttons -- “back” and “refresh”/ “reload” to navigate while playing cash games / contests. This will ensure that you don’t participate multiple times and avoid entry fee being charged more than once.

2. To minimize system crash or computer hang ups while paying cash games or contest, close all other running applications.

For additional technical help, please write to us at support@VivaCashGames.com.

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What are rules and regulations in case your computer freezes or internet connection gets disrupted?

If you play online cash games, it’s important to have a good internet connection and a non-crash-prone computer. However if your computer hangs up or your internet connection get disconnected while you’re playing a cash game, you will automatically exit the game and thus loose your entry fee for the game. To minimize crashes close all other running applications, to avoid any possible software conflicts.

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How to create tournaments with friends and how to invite them?

To create tournaments with friends follow these steps:

1. Go to “Games” from VivaCashGames.com homepage

2. Click on “Private tournament” → “Create Private tournament”

3. Create Private tournament and “Invite friends”

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What would be the optimal Internet connection speed required?

We recommend a minimum of 128 kbps Internet connection speed to play online cash games.

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How to tackle any Firewall issues?

VivaCashGames.com needs access to port 443 (which is the same as HTTPS), 80, and 9339. Please make sure that your Firewall settings allow access to these ports and these ports are open. For more information please contact your system administrator.

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How are free games different from games with stakes?

Cash games enable you to win cash prizes and free games help get you Viva Game points that you will be shown on your profile and will show how you have improved and enhanced your skills.

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How do I invite friends to play?

To invite friends to play, follow these steps:

1. Go to “My Viva” from VivaCashGames.com homepage

2. Click on “Invite Friends”

3. Enter the email addresses of your friends and click on the “Invite” button

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What are the different Payment methods offered?

We accept the following modes of payment:

1. Domestic and international credit cards (Visa and Diners Club Card)

2. Select ATM-Cum-Debit Cards. See the complete list below.

3. Select netbanking/direct debit payments/Internet Enabled Bank Account options. See the complete list of banks below.

4. Mobile payment option: PayMate

5. Payment by Bank Transfer (EFT/NEFT)

6. Payment by Cheques /Demand Drafts

7. Payment by Cash at Union Bank of India branches

8. Payments via MOLpoints (powered by www.mol.com)

We are working on enabling Master Card for domestic and international credit cards.

List of Banks supported in Net Banking
1) HDFC Bank
2) Axis Bank
3) IDBI
4) ICICI Bank
5) State Bank of India  
6) Yes Bank
7) Bank of India
8) Citi Bank
9) PNB
10) Centurion Bank
11) Kotak Mahindra Bank
12) Karnataka Bank
13) Bank of Rajasthan
14) Vijaya Bank
15) South Indian Bank
16) Corporation Bank
17) OBC Bank
18) Bank of Punjab

List of Debit cards supported
1) State Bank of India Debit Cards
2) ICICI Bank Debit Cards
3) HDFC bank Debit Cards
4) Axis Bank Debit Cards
5) Deutsche Bank Debit Cards
6) Karur Vysya Bank Debit Cards
7) Corp Bank Debit Cards
8) Indian Overseas Bank Debit Cards
9) Andhra Bank
10) Barclays Bank
11) Canara Bank
12) Union Bank of India
13) The Federal Bank
14) The Syndicate Bank
15) Kotak Virtual Visa Debit Cards
16) Karnataka Bank

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What are the benefits of payment through NEFT/EFT, Cheque, Demand Drafts and Cash Payments?

Benefits of payment by Bank Transfer
- National Electronic Fund Transfer (NEFT) / Electronic Fund Transfer (EFT) are completely free and secure.
- Reference number/transaction ID provided by your bank acts as a proof of payment.

Benefits of payment by Cheque
- Cheques are traceable to a particular mailing address.
- Cheques are drawn from your bank account which provides you a proof of payment.
- It is secure, most banks offer a stop payment service if problems arise before the cheque is cashed.

Benefits of payment by Demand Drafts
- Receipts are provided at the place of issue which provides you a proof of payment.
- Demand drafts are traceable to a particular mailing address.
Note: Most banks charge the person requesting the draft to pay a fee.

Benefits of payment by Cash
- Receipts of cash deposit are provided at the Bank Branch as a proof of payment.
- Does not require you to have a bank account, debit card, credit card etc. as the entire transaction is by cash.

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What is MOL and what are the payment options provided by MOL in India?

MOLPoints is an online micropayment system developed and operated by MOL AccessPortal Berhad (MOL). This payment system enables consumers to purchase online games, products and services. Payment by MOL.COM requires you to have an account with www.mol.com. We strongly recommend you to sign-up on MOL’s site and then proceed with the transaction.

MOL enables you to pay by all popular Indian credit cards, debit cards, cash cards – ITZ Cash Card, iCash Cards, EZP Cards, PayPal and mobile payments – OxiCash. To view the complete payment options provided by MOL in India click here.

List of ATM-Cum-Debit Cards supported by MOL:
AXIS Bank Debit Card (VISA Electron only)
Canara Bank Debit Card
Citibank Debit Card
Corporation Bank Debit Card (VISA Electron only
Deutsche Bank Debit Card (VISA Electron only)
HDFC Bank Debit Card (VISA Electron only)
ICICI Bank Debit Card
Indian Overseas Bank Debit Card (VISA Electron only)
ING Vyasa Bank Debit Card (VISA Electron only)
KarurVysya Bank Debit Card (VISA Electron only)
Punjab National Bank Debit Card
State Bank of India Debit Card

List of Internet Enabled Bank Accounts supported by MOL:
ABN AMRO Bank
AXIS Bank
Bank of Baroda Corporate Accounts
Bank of Baroda Retail Accounts
Bank of India
Bank of Rajasthan
Citibank Bank Account Online
City Union Bank
Corporation Bank
Federal Bank
HDFC Bank
ICICI Bank
IDBI Bank
IndusInd Bank
Jammu & Kashmir Bank
KarurVysya Bank
Kotak Mahindra Bank
Oriental Bank of Commerce
Punjab National Bank Corporate Accounts
Punjab National Bank Retail Accounts
South Indian Bank
State Bank of India
State Bank of Travancore
Union Bank of India

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What are the Customer service numbers for phone help?

Currently we don’t have Customer service numbers and don’t offer support by phone. You can write to us with your queries at support@VivaCashGames.com.

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How and when can I withdraw my winnings?

To make a withdrawal follow these steps:

1. Go to “My Viva” from VivaCashGames.com homepage

2. Click on “My Account” → “Withdraw Cash”

In India, you can withdraw cash from your account to your Indian Bank account. For other countries we currently have the option of “Paypal”.

You can make a withdrawal anytime you want. The withdrawal fee to make withdraw would be Rs. 50/- only. If withdraw Rs. 10,000/- or more, you will get waiver on withdrawal fee.

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Where can I find information about VivaCashGames.com Management team?

Our management team comes from some of the most recognized internet companies in India. We are striving to combine this experience with our passion for entertainment to ensure that you have a great time at VivaCashGames.com.

To know more please visit our About Us section.

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Cash on Delivery(COD)

Cash-on-Delivery (COD) is an alternate method of purchasing Viva Cash Points from us, other than Online (By Credit/Debit card and Netbanking) and Cheque/DD/Money Order. In the COD payment terms or COD service, a courier boy will come to your house and you will purchase points by giving him cash.

Are there any hidden terms and conditions for a COD purchase?

The maximum order value for a COD payment is Rs. 10,000. The minimum order value for a COD payment is Rs.1,000.

How do I make a purchase by using COD method?

1) login to vivacashgames.com from your favourite browser

2) Click on deposit cash link on the top of the page

3) Choose Rs.1000 or any amount above Rs.1000 and click "Deposit", as the service is available for Rs.1000 or any amount above the same.

4) On vivacash.com page choose COD as an option on the left hand side tabs and submit your details

5) You will then get a confirmation call from Vivacashgames.com for Cash on delivery

6) Our courier person will then reach you in 2-4 working days.

7) Once you have paid the courier person, he will hand you a letter that contains a PIN code. You can read the letter for details.

Once you have gotten the letter containing the PIN code from our courier representative, you need to:

1. Go to www.vivacashgames.com from your favourite browser

2. Press the deposit cash link on the top of the page.

3. Then on the left hand side, you will notice the tab for “Redeem COD Pin”. Click on that and enter the PIN code that was given to you in the letter.

4. Once you have entered the PIN code, your account will be credited with that amount.

5. To report error or any further queries, call on 09594956445

Terms of use of this pin letter:

The Pin Letter (voucher code) is void where prohibited The letter shall be used by the user only on www.vivacshgames.com and only for the purpose permitted by Viva games Pvt Ltd. The Letter is not refundable or transferable or cannot be exchanged for any consideration except at the sole discretion of Viva Games. This letter shall be governed by the instructions. Terms of Use, consitions, Privacy Policy, Legal Disclaimer and other stipulations (“Conditions”) as stated here in and on www.vivacahgames.com (which may be amended by Viva games without any notice, from time to time, and therefore please refer to the same whenever you use the letter ).


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